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    Privacy Policy

    1. Personal Data Controller

    The controller of your personal data under Art. 4(7) GDPR is:

    Hahn a syn s.r.o. (trading under the brand Hahn & Sohn)
    Lelkova 186/4, 747 21 Kravaře, Czech Republic
    Company registration number (IČO): 07882076
    VAT ID: CZ07882076
    Registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, Insert 77562
    Managing Director: B.A. Lukas Hahn

    Contact for GDPR matters:
    E-mail: info@hahn-sohn.eu
    Phone: +49 163 02 44 737

    2. What Data We Process

    We process only the necessary data:

    When placing an order:

    • first and last name

    • address (billing and delivery)

    • phone, email

    • details of the ordered goods

    • payment metadata (without card numbers)

    When submitting a claim / service request / inquiry:

    • contact details

    • content of the message

    • attachments (photos, documents)

    Technical data:

    • IP address

    • cookies

    • device and browser data

    3. Purposes of Processing

    • order processing, delivery, and payment

    • customer support, service, claims

    • accounting

    • improving website functionality

    • system security

    4. Legal Bases for Processing

    • performance of a contract

    • legal obligation (taxes, accounting)

    • legitimate interest (security)

    • user consent (cookies, newsletter)

    5. Data Retention

    • order-related data: according to legal requirements (typically 5–10 years)

    • service & claims: for the duration of processing and archiving as required by law

    • cookies: according to technical settings

    6. Data Sharing

    Only with entities necessary for the operation of the e-shop:

    • carriers

    • payment gateways

    • hosting providers

    • accounting and system partners

    We do not sell personal data.

    7. Data Transfer Outside the EU

    If a technical solution requires transfer outside the EU, it is ensured using SCC (Standard Contractual Clauses) according to GDPR.

    8. Customer Rights

    • access to personal data

    • rectification

    • erasure

    • restriction of processing

    • data portability

    • objection

    • complaint to a supervisory authority in their EU country

    Contact: info@hahn-sohn.eu

    9. Data Security

    We protect data using technical and organisational measures against misuse, loss, or unauthorised access.

    10. Document Updates

    This document may be updated. The current version is always available on the website.