Orders received on December 18, 2025 will be processed after January 5, 2026. The PROFI division will be closed for holidays from December 20, 2025 to January 4, 2026. Goods dispatch and customer service will be fully operational again from January 5, 2026. Thank you for your understanding.
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    Home / Complaint

    Complaint

    If your product is not functioning correctly or a problem has occurred during normal use, you can easily submit a claim using the form below.

    Please prepare the following before submitting:

    • the model and serial number of the product,

    • a description of the defect,

    • photos or a video (if possible),

    • proof of purchase.

    Once your request is submitted, our team will review the case and inform you of the next steps.