FAQ – Frequently asked questions
Here you will find answers to the most common questions from our customers. Click on a question to view the answer.
The FAQ is divided into clear sections for easy navigation.
Orders & Registration
Where can I register?
You can register here: Registration.
Where can I find the Terms & Conditions?
You can find them here: Terms & Conditions.
How can I contact you?
All contact information is available here: Contacts.
What is the warranty period?
The standard warranty is 24 months for consumers and usually 12 months for business customers (VAT ID).
Can I withdraw from the contract?
Yes – within 14 days of receiving the goods. The goods must be returned complete and undamaged.
You can find the full procedure here:
Terms & Conditions.
You can find the full procedure here:
Terms & Conditions.
Payment & Delivery
How long does delivery take?
If the item is in stock, we usually dispatch it within 1–2 business days.
What payment methods are available?
We offer:
• Bank transfer
• PayPal
• Bank transfer
• PayPal
How much is the shipping cost?
Shipping costs are calculated automatically based on weight and destination country. You will always see the final shipping price in the cart before completing your order.
Which carriers do you use?
• DPD – parcel delivery
• Geis Cargo – pallet and oversized shipments
• Geis Cargo – pallet and oversized shipments
Complaints & Service
How do I submit a complaint?
You can submit a complaint online here:
Complaint.
Complaint.
What should I do if my goods arrived damaged?
Transport damage must be reported within 48 hours of receiving the shipment.
Please submit the complaint under the category “Damaged goods during transport” here:
Complaint.
Please submit the complaint under the category “Damaged goods during transport” here:
Complaint.
Do you provide service?
Yes – we provide both warranty and post-warranty service. More information here: Service.
Products & Usage
General procedure for starting an LPG/petrol inverter generator
Starting on LPG only may take longer. We recommend keeping a small amount of petrol in the tank for easier initial start.
Procedure:
1. Connect the LPG hose, but do not open the cylinder valve.
2. Set the fuel selector to PETROL and open the tank vent.
3. Start the generator.
4. Once running steadily, open the LPG cylinder valve.
Important: Petrol and LPG must not be mixed during operation.
Procedure:
1. Connect the LPG hose, but do not open the cylinder valve.
2. Set the fuel selector to PETROL and open the tank vent.
3. Start the generator.
4. Once running steadily, open the LPG cylinder valve.
Important: Petrol and LPG must not be mixed during operation.
What generator output do I need for electric motors?
We recommend choosing a generator with output at least 3× higher than the motor's input due to start-up current peaks.
How do I avoid overloading the generator?
Operate the generator long-term only at its rated output. Avoid connecting devices with high start-up current.
How much fuel does a generator consume?
Consumption depends on load and power:
• Up to 1 kW: approx. 0.5 l/h
• 2–4 kW: approx. 1–2 l/h
• 5–6 kW: approx. 2–3.5 l/h
• Up to 1 kW: approx. 0.5 l/h
• 2–4 kW: approx. 1–2 l/h
• 5–6 kW: approx. 2–3.5 l/h
Can a generator get wet?
No. A generator must not be exposed to rain or snow. Use it only in dry environments or under a protective shelter with proper ventilation.
How to operate a generator during winter?
Let the engine warm up for a few minutes after starting, use fresh fuel and store the generator in a dry environment.
Can I use a generator with a welding machine?
Yes, but we recommend at least 5 kW generator output and following the welder manufacturer’s requirements.
Can I transport the generator on its side?
No. A generator must always be transported upright. Secure it properly to prevent tipping.